Industry Trends

2 articles in this category

The SaaSpocalypse Is Here—But Customer Insights Aren't Going Anywhere

AI agents are compressing SaaS UI and workflow layers. But the voice of your customer? That's the foundation that survives—and becomes more critical than ever.

February 23, 2026

Industry Trends6 min read

Customer Insight Is Now the #1 AI Priority for Enterprises

New research shows companies are converging on customer insight as their top AI use case. Here's what that means for product teams—and how to get ahead.

February 20, 2026