NPS & CSAT

2 articles in this category

How to Convert NPS Passives to Promoters: The Forgotten Growth Lever

NPS passives (7-8 scores) are often ignored, but they represent your biggest growth opportunity. Learn actionable strategies to move passive customers into promoters.

March 14, 2026

NPS & CSAT8 min read

How to Analyze NPS Open-Ended Feedback (And Turn Scores Into Action)

Your NPS score is just a number. The real insights are hiding in the open-ended responses. Learn systematic methods to analyze NPS verbatims and turn qualitative feedback into product decisions.

February 20, 2026