Your support team handles hundreds of conversations every week. Each one contains valuable signals — frustrations, feature requests, competitive mentions, churn risks.
But who has time to read them all?
Most teams either ignore this goldmine entirely, or spend hours manually tagging and categorizing. Neither works at scale.
Connect once, get insights forever
Pelin connects to Intercom and syncs your conversations. From there, it works automatically:
- AI categorization — pain points, feature requests, praise, usability issues, competitive mentions
- Theme clustering — groups similar feedback without manual tagging
- Sentiment detection — identifies frustrated customers from conversation tone
- Company attribution — links insights to specific customer accounts
No tagging taxonomy, no maintenance.
What you'll discover
Pain points — What frustrates customers most? Which issues come up repeatedly?
Feature requests — What are customers asking for? Ranked by how often they're mentioned.
Churn signals — Which accounts show frustration patterns across multiple conversations?
Competitive mentions — When customers mention alternatives, you'll know.
Beyond Intercom
Intercom is just one piece. Pelin also connects to Zendesk, Slack, Gong, HubSpot, and more.
Combine sources to see the complete picture of what your customers need.