Identify where new users struggle and fix onboarding friction. Pelin surfaces confusion points from support conversations automatically.
Bulk export limitations
Dark mode
Slow mobile performance
Team collaboration praised
New users generate a specific pattern of support tickets. Pelin identifies which steps cause confusion, what documentation is missing, and where users get stuck — all extracted from the conversations you're already having.
Tell me about what you’re struggling with.
We can’t export data easily. We’ve tried everything.
Pain Point DetectedHow is that affecting your workflow?
We spend 3 hours a week copying data manually.
Impact QuantifiedNot all onboarding issues are equal. Pelin surfaces which friction points come up most often, which customer segments are affected, and how frequently they generate support contacts — so you fix the right things first.
Set up automated agents to monitor onboarding-related insights on a daily or weekly schedule. See whether friction points are growing or shrinking as you ship improvements.
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How it works
Link your tools in one click. Intercom, Gong, Zendesk, Slack — setup takes 2 minutes.
Pelin reads every conversation. Pain points extracted. Requests grouped. Risks flagged. All automatic.
Prioritized insights your team can rally behind. Evidence from real conversations — not guesswork.
See how Pelin can help your team make better product decisions.
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